University Hospital Southampton (UHS) - Patient Services Centre

About Us

The Patient Services Centre (PSC) is at the hub of outpatient administration within the Trust. It is a busy, friendly, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH) and Royal South Hants (RSH). This is an ideal role if you are looking to support patients in their healthcare journey.

The PSC team are hardworking, committed to patient care and often the first point of contact for the patients and responsible for:

- Making and receiving over 20,000 calls a month from patients.
- Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
- Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics
- Covering receptions across our sites, checking patients in and booking follow up appointments

What it’s like to work for us?

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

We stand out from the crowd because of our ambition to improve and our heartfelt compassion for the patients we look after.

If you want to work somewhere that truly believes in nurturing your talent, then think UHS.

The type of jobs we recruit for?

We have an exciting opportunity to recruit enthusiastic administrators or budding administrators to join the Patient Services Centre (PSC) at UHS.

You will:

• Provide excellent customer service to patients, relatives/carers and to external agencies.
• Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
• Work in a centralised Patient Services Centre and provide cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.
• Build relationships with stakeholders internally and externally.

What we’re looking for.

Ideally you will have experience of working in a customer led environment but we do provide comprehensive training to help you achieve your potential.

We’re also looking for you to demonstrate:

• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player with a friendly and approachable manner.

Benefits

Flexible schedule
Work from home
Company pension
Sick pay