Management Information & Reporting Assistant

Job Description

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.



Salary: £26,341 - £27,942, wit progression to £30,497 per annum

Closing Date: Monday 12 October 2021

The Role



Over the last 18 months, we have reimagined the way we deliver our University IT Services, forming a world-class IT department responsive to the needs of our global community.

Our people have been at the centre of this change, and we are now investing in further knowledge and experience to ensure we have the skills required to serve the complex demands of our world-leading University.

The Management Information and Reporting Assistant will be responsible for assisting with the design, implementation and support of reporting processes and tools used throughout NUIT to support and ensure the consistent delivery of NUIT services. Data manipulation skills, experience of producing and maintaining management reports and experience of quality assurance standards will be essential in supporting the governance and reporting activities of the service.

The University is an exciting and dynamic place to work, dedicated to learning and research. You will be based on campus in the centre of Newcastle and have access to fantastic resources on-site and the opportunity to attend relevant conferences and training courses. Benefits include excellent pension; 25 days holiday, eight bank holidays plus an additional four discretionary closure days over the Christmas and New Year; discounted travel for the Metro and local bus services; and discounts for national retailers.



This is a full-time, open ended role.

Informal enquiries can be made to: Gary Davison (Head of the Office of the CIO) via email gary.davison@ncl.ac.uk .



Key Accountabilities



• Assist with the development, dissemination and utilisation of management information reports to ensure that NUIT maintains a consistent and transparent view of its operations, including the quality, availability, utilisation and responsiveness of NUIT services
• Ensure reports are accurate, timely and consistently presented
• Support the production of new or ad-hoc reports to assist with NUIT’s planning, budgeting and required contributions to University-wide reporting
• Assist with the production of learning materials, documentation and standards and support the delivery of training to increase the awareness and acceptance of service management best practice within and outside of NUIT
• Offer and document advice and provide support to customers on all issues related to the team's services
• Provide assistance to colleagues in NUIT and others in the wider University regarding governance and reporting related matters
• Identify areas of service improvement and contribute to improvement activities
• Provide input to internal planning, documentation and change control procedures to ensure the provision of smooth running, resilient and reliable services
• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager



The Person (Essential)



Knowledge, Skills and Experience
• Practical experience in an IT governance and role or related discipline, with a clear understanding of IT Service Management principles
• A high standard of written and oral communications
• Ability to solve problems based upon past experience and independent investigative analysis
• Excellent communication skills; the ability to seek out new information and communicate effectively with colleagues
• Capable of independent analysis, judgment and research into all aspects of their area of responsibility
• Ability to maintain effective working relationships and actively collaborate with other staff
• Data manipulation skills with experience of producing and maintaining management reports from an enterprise service management suite
• Experience of maintaining and monitoring quality assurance standards or similar
• Experience in documenting relevant processes using industry-standard tools and techniques



Attributes and Behaviour


Projecting Confidence

Displays the confidence to politely challenge colleagues regardless of seniority
High level of self-motivation even when things are not going well
Remains calm when responding to challenging situations
Communicating

Is factually correct and gives consistent verbal and non-verbal messages
Clear and concise; gets the message across to others.
Chooses communication tools appropriately e.g. selective use of emails and other channels of communication.
Tailors content of communication to the audience, changing style, tone and format appropriately.
Planning and Organising

Works in a planned and structured way
Uses own and others’ time effectively
Plans workload and tasks in a systematic way
Ensures that all activities are completed on time
Uses systems and tools to ensure records and audit trails are clear and up to date
Ensures that others know how process and systems work
Gathering Information

Sets up systems to gather and distribute information to support other processes
Collects relevant and available information from as many sources as possible
Pieces together information to identify trends
Has an eye for detail, spotting errors and ensuring accurate information


Qualifications


• Relevant professional qualification(s), or practical workplace experience to a similar level

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.



The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.



We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page.

Requisition ID: 12141